711 Kelab Privacy Policy – Personal Data Protection for Malaysian Members

711 Kelab ("we", "the platform") takes our responsibility to protect the privacy and personal data of every member in Malaysia seriously. This Privacy Policy sets out in detail how we collect, use, store, disclose, and protect your personal information when you use our online betting and casino platform at 711kelab.best.

This policy applies to all individuals who access or use 711 Kelab's services – including those who browse the website without registering, active registered members, and former members whose accounts have been closed. It does not, however, apply to third-party websites or services that may be linked from our platform.

711 Kelab is the data controller as defined under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are fully responsible for ensuring your personal data is processed in accordance with applicable Malaysian law and sound data protection principles.

This policy is reviewed and updated periodically to reflect changes in our operations, technological developments, or new legal requirements. The latest version is always available on this page, and the most recent update date is clearly stated at the top of the document.

711 Kelab collects members' personal data through several methods – directly from you during registration and platform use, automatically via tracking technologies, and in certain circumstances from legitimate third-party sources. The following are the categories of data we collect:

Data You Provide Directly:

• Identity Data: Full name, Malaysian identity card number (MyKad) or passport for identity verification purposes.
• Contact Data: Malaysian phone number, email address, and residential address.
• Account Data: Chosen username, password (stored in an unreadable hashed format), and security questions.
• Financial Data: eWallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account, or bank account details for processing deposits and withdrawals via FPX, Maybank2u, or CIMB Clicks.
• Verification Data: Identity documents submitted during the KYC (Know Your Customer) process, such as a copy of your MyKad or a utility bill for address verification.

Automatically Collected Data:

• Technical Data: IP address, device type, operating system, web browser type and version, screen resolution.
• Usage Data: Pages visited, time spent, games played, betting history, self-imposed limits.
• Transaction Data: A complete record of all deposits, withdrawals, bets, and winnings in your account.
• Location Data: General geographic location based on IP address for usage region verification purposes.
• Cookie Data: Session cookies, preference cookies, and analytics cookies – described in further detail in Section 7.

711 Kelab uses the personal data we collect solely for lawful and necessary purposes. We do not use your data for any other purpose without first obtaining your fresh consent. The following are the primary purposes for which members' personal data is used:

• Registration & Account Management: To create and manage your 711 Kelab account, verify your identity, and ensure only one account exists per user.
• Service Delivery: To enable you to access all platform features – including slots, Live Casino, fishing games, football and e-sports betting, and all other available features.
• Financial Transaction Processing: To process deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks, and to process winnings withdrawals to your bank account or eWallet.
• Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, account manipulation, multi-account usage, and any activity that violates 711 Kelab's Terms & Conditions.
• Legal Compliance: To comply with applicable Malaysian legal requirements, including anti-money laundering (AML) obligations and age verification.
• Service Communications: To send important notifications about your account, changes to our terms, security updates, and relevant service announcements.
• Marketing Communications (with consent): To send information about promotions, bonuses, new games, and special offers – only where you have given consent to receive such communications.
• Service Improvement: To analyse platform usage patterns for the purpose of improving the user experience, resolving technical issues, and developing new features.
• Responsible Gaming: To monitor betting patterns that may indicate signs of problem gambling and to provide appropriate support to members who need it.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), 711 Kelab processes members' personal data on a valid legal basis. All processing we carry out is grounded in one of the following bases:

• Consent: In many cases, we process your data based on consent you have explicitly provided – such as consent to receive marketing communications or to process sensitive data. You have the right to withdraw this consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
• Contract: Processing necessary to fulfil the service contract between you and 711 Kelab – including financial transaction processing, account management, and the provision of the betting services you have requested.
• Legal Obligations: Processing required to fulfil the Malaysian legal obligations binding on 711 Kelab, such as anti-money laundering compliance and identity verification requirements.
• Legitimate Interests: Processing carried out on the basis of 711 Kelab's or a third party's legitimate interests – such as security monitoring, fraud prevention, and service improvement – provided those interests do not override your fundamental rights and freedoms as a data subject.

711 Kelab does not sell or rent members' personal data to any third party for marketing or commercial purposes. We share data only in limited, lawful circumstances as described below:

Authorised Service Providers:

711 Kelab works with a select group of third-party service providers to support the operation of our platform. These providers are granted access only to the data necessary to carry out their specific tasks and are bound by strict confidentiality agreements. They include:

• Game software providers such as Pragmatic Play, PG Soft, Evolution Games, JILI and CQ9 – to operate slots, Live Casino and fish shooting games.
• Payment processing providers supporting transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
• Licensed third-party identity verification (KYC) service providers.
• Email and communications service providers for the delivery of account notifications.
• Cloud service providers that store data in a secure environment hosted within the Asian region.

Legally Required Disclosures:

711 Kelab may be required to disclose members' personal data to the relevant Malaysian authorities – such as the police, courts, or regulatory bodies – when requested through lawful legal processes, court orders, or binding legal obligations. In such cases, we will disclose only the minimum data required and will notify the member where permitted by law to do so.

Business Restructuring:

Should 711 Kelab be involved in any merger, acquisition, or sale of assets, members' personal data may be transferred as part of that transaction. Members will be notified in advance via an in-platform notification and their registered email, and their privacy rights will continue to be upheld by any successor entity.

711 Kelab implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. Our security approach encompasses multiple layers of protection:

• Data Encryption in Transit: All communications between your web browser or application and 711 Kelab's servers are secured using TLS (Transport Layer Security) protocol with AES-256 encryption — the same standard used by Malaysia's leading banking institutions.
• Stored Data Encryption: Sensitive data such as passwords (stored as irreversible hashes), financial information, and identity verification documents are stored in encrypted form within our databases.
• Access Controls: Access to member data within 711 Kelab's internal systems is strictly restricted on a need-to-know basis. Only staff with a legitimate work requirement may access specific data, and all access is logged and monitored.
• Continuous Monitoring: Security monitoring systems operate 24 hours a day, 7 days a week to detect and respond to any threats or suspicious activity in real time.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) to add an extra layer of protection to their account.
• Retention Period: Personal data of active members is retained for as long as the account remains active. Following account closure, data is kept for a minimum of seven years in accordance with Malaysian legal requirements on financial record retention, after which it is securely destroyed.

While we implement robust security measures, no digital security system is one hundred percent foolproof. In the event of any data breach affecting members' information, 711 Kelab is committed to notifying affected members within the timeframe stipulated by Malaysian law and taking immediate remedial action.

711 Kelab uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and understand how users interact with our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: These cookies are essential for the platform's core functions – such as maintaining your login session, saving items in your game cart, and keeping your account secure. They cannot be disabled without affecting platform functionality.
• Preference Cookies: These cookies store your preferences such as interface language, display settings, and game preferences, so you do not need to reconfigure them each time you log in.
• Analytics Cookies: These cookies help us understand how users interact with the platform – which pages are visited most, time spent in each section, and navigation patterns. This data is used to improve the platform's design and functionality. Analytics data is aggregated and is not linked to individual identities.
• Game Session Cookies: Technical cookies that maintain the continuity of your gaming session so that game data is not lost due to temporary connection interruptions.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the 711 Kelab platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have several clearly defined rights regarding the personal data we hold. 711 Kelab respects and facilitates the exercise of these rights:

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you. Data access requests will be processed within 21 business days.
• Right to Rectification: If the personal data we hold is inaccurate, outdated, or incomplete, you have the right to request a correction. Most profile information can be updated directly through your account settings.
• Right to Withdraw Consent: If the processing of your data is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to that withdrawal.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. Requests to opt out of marketing communications will be actioned within 7 business days.
• Right to Request Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to record retention obligations set out under Malaysian law and may not apply in all situations.

To exercise any of the rights above, please contact the 711 Kelab support team via live chat or email support@711kelab.best, stating the type of request you are making. We may need to verify your identity before processing any request relating to your personal data.

711 Kelab does not accept registrations from individuals under the age of 18. Our platform is not designed for, nor does it target, children or underage minors. We take reasonable steps to verify users' ages during the registration process and when processing withdrawals.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Any balance in such an account will be frozen while an investigation is carried out.

If you as a parent or guardian suspect that your underage child has registered an account with 711 Kelab, please contact us immediately at support@711kelab.best. We will treat the matter with the highest priority and in strict confidence.

The 711 Kelab platform may contain links to or integrations with third-party services – such as eWallet payment interfaces (Touch 'n Go, GrabPay), online banking portals (Maybank2u, CIMB Clicks), or game interfaces from providers such as Pragmatic Play and PG Soft.

These third-party services have their own privacy policies that are separate from 711 Kelab. When you interact with these services – for example, when making a payment via Touch 'n Go or GrabPay – your data may be processed by them in accordance with their respective privacy policies.

711 Kelab is not responsible for the privacy practices or content of these third-party services. We recommend that you read and understand the privacy policy of any third-party service you use in connection with the 711 Kelab platform.

711 Kelab reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, technological developments, updates to Malaysian law, or expansions to the services we offer.

When any material amendments occur – meaning changes that significantly affect your privacy rights – we will notify members via:

• In-platform notifications that will appear when you log in following any policy changes.
• Sent to your registered email address at least seven days before the changes take effect.
• Updated on the date shown under "Last Updated" at the top and bottom of this document.

Continued use of the 711 Kelab platform after the effective date of any policy change constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request withdrawal of any eligible balance through the standard procedure.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 711 Kelab handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the 711 Kelab platform. For privacy-related enquiries, include "privacy enquiry" at the start of your message so it is routed to the right team. Response times are typically under 5 minutes.
• Email: support@711kelab.best – set your email subject to "Data Privacy Request" followed by your full name. We will respond within 3 to 5 business days for privacy-related enquiries.
• Service language: All privacy-related enquiries may be submitted in Bahasa Malaysia and will be responded to in Bahasa Malaysia by a team that understands the local context and legal requirements in Malaysia.

We are committed to handling every privacy-related complaint seriously and within a reasonable timeframe. Each complaint will be assigned a reference number, and you have the right to track the status of your complaint throughout the investigation process.