711 Kelab Terms & Conditions – Platform Usage Guidelines for Malaysia

Throughout these Terms & Conditions, certain terms are used with specific meanings to ensure clarity and precision. Understanding these definitions is essential before reading the sections that follow.

• "711 Kelab" or "Platform" – refers to the official website and all services operated under the domain 711kelab.best, including all games, betting, deposit and withdrawal functions.
• "Member" or "You" – refers to any individual who has registered an account and is using the services of 711 Kelab.
• "Credits" or "Balance" – refers to the total amount of funds in MYR held in a member's account, whether from cash deposits or bonus credits.
• "Bonus Credits" – refers to credits added to a member's account through promotional programmes, welcome bonuses, or loyalty programmes, which are subject to turnover requirements.
• "Valid Bet" – refers to bets that count toward the bonus turnover requirement calculation, as specified in the respective promotional terms.

To register and use the services of 711 Kelab, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years of age as of the date of registration.
• You are a Malaysian resident or an individual accessing this platform from Malaysia.
• You do not have any other active or suspended accounts with 711 Kelab.
• You are not subject to any legal prohibition or court order that would prevent you from participating in betting activities.
• You are registering in your own name and not on behalf of any other party.

711 Kelab reserves the right to request age and identity verification at any time. Failure to submit the required verification documents within the specified timeframe may result in account suspension or closure, as well as forfeiture of any associated balance.

Employees and immediate family members (spouse, parents, children, siblings) of 711 Kelab or its service providers are not permitted to register or use this platform.

Each individual may only hold one 711 Kelab account. Opening more than one account – even under a different name, email address, or phone number – is a serious breach of these terms and may result in the closure of all associated accounts without any refund.

You are solely responsible for:

• Ensuring that all information provided during registration is accurate, current, and truthful.
• Keeping your account username and password confidential at all times.
• Notify 711 Kelab immediately if you suspect your account has been accessed by an unauthorised party.
• Ensuring that no other person uses your account to place bets or carry out any transactions.

711 Kelab shall not be held liable for any loss or damage arising from unauthorised third-party access resulting from a member's failure to keep their login credentials secure.

It is the member's responsibility to keep their personal information up to date – including phone number, email address and bank details – whenever changes occur. Outdated information may delay the withdrawal verification process.

711 Kelab accepts deposits via the following Malaysian payment methods only: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks, and other FPX-supported banks). All transactions are conducted in MYR.

Deposit Requirements:

• Minimum deposit: RM10 per transaction.
• Maximum deposit: subject to the limits set by your chosen payment method.
• Deposits will be credited to your account within seconds of a successful payment confirmation.
• Any failed or delayed deposits must be reported to the support team with proof of transaction attached.

Withdrawal Conditions:

• Minimum withdrawal: RM50 per transaction.
• Withdrawals will be processed to the same payment method used for the member's most recent deposit.
• Identity verification may be required before your first withdrawal or for amounts exceeding RM5,000.
• Members must ensure all bonus turnover requirements have been met before submitting a withdrawal request involving bonus credits.
• Processing time: 30 minutes to 24 hours, depending on membership tier and payment method.

711 Kelab reserves the right to delay or decline a withdrawal if there are indications of fraudulent activity, use of multiple accounts, or a breach of any terms herein. In such cases, an investigation will be conducted and the member will be notified within 48 hours.

All bonuses and promotions offered by 711 Kelab – including welcome bonuses, reload bonuses, cashback, free spins, free bets and loyalty programmes – are subject to turnover requirements and the specific terms stated on their respective promotions pages.

General Bonus Terms:

• Bonus credits cannot be withdrawn directly – they must first be cleared through the required betting turnover.
• Each promotion may only be claimed once unless otherwise stated.
• The welcome bonus is available to new members only who have not previously made any deposit.
• Bets placed using bonus credits in excluded games will not count toward the turnover calculation.
• If any attempt to abuse bonuses is detected, 711 Kelab reserves the right to void all related bonus credits and winnings without prior notice.

Turnover requirements vary across different bonus types. For instance, the turnover condition for a Sports Betting bonus may differ from that of a slots or Live Casino bonus. Please review the specific terms for each promotion on the 711 Kelab Promotions page before accepting any offer.

711 Kelab reserves the right to modify, suspend or terminate any promotion at any time without prior notice. However, any bonus already received and currently undergoing turnover fulfilment will not be affected by such changes.

711 Kelab's Sports Betting section covers more than 80 leagues and tournaments worldwide, including the Malaysia Super League, English Premier League (EPL), La Liga, Bundesliga, UEFA Champions League, and the Asian Football Confederation (AFC). Esports betting covers Mobile Legends: Bang Bang (MPL Malaysia), DOTA 2, CS2, PUBG Mobile, and Valorant.

General Betting Rules:

• All confirmed bets cannot be cancelled or amended except under circumstances explicitly stated in 711 Kelab's betting policy.
• Bets placed on matches that have already started are subject to a separate live in-play policy.
• If a match is cancelled or suspended for more than 48 hours, all related bets will be voided and the full amount refunded to the member's account.
• Odds displayed are accurate at the time of display but may change in line with market movements. The odds confirmed at the time your bet is accepted are the final odds for that bet.
• 711 Kelab reserves the right to void or reject any bet placed at odds that were incorrectly displayed due to a technical error.

Bet outcomes are determined by official results issued by the relevant sports governing body. 711 Kelab is not responsible for any disputes relating to results that have been officially confirmed.

All casino games on 711 Kelab – including online slots, Live Casino, fish shooting, and table games – are powered by licensed third-party software providers such as Pragmatic Play, PG Soft, Evolution Games, and JILI. The specific rules for each game are determined by the respective provider and can be found within the game interface itself.

• All slot games use a Random Number Generator (RNG) that has been independently verified by international bodies to ensure fairness and randomness in every outcome.
• The RTP (Return to Player) values displayed are theoretical long-term figures and do not guarantee returns for any individual game session.
• Live Casino game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, 711 Kelab will refund the wager if the round cannot be completed successfully.
• Games played in demo mode are free and do not involve real money. Winnings earned in demo mode cannot be converted into real money credits.

The following activities are strictly prohibited on 711 Kelab and may result in immediate account closure, forfeiture of all balances, and legal action where applicable:

• Using any automated software, bots, scripts, or other technical means to exploit games or the betting system.
• Colluding with other members to manipulate game outcomes or gain an unfair advantage (collusion or match fixing).
• Opening multiple accounts or registering using another person's identity.
• Transferring balances between accounts through deliberately arranged bets (chip dumping).
• Using illegal funds or proceeds of crime to make deposits (money laundering).
• Providing false information during registration or the identity verification process.
• Exploiting any bugs or technical errors discovered within the 711 Kelab system.
• Threatening, insulting, or harassing staff or other members through any 711 Kelab communication channel.

If 711 Kelab suspects any of the above activities, the platform reserves the right to suspend the account without notice while an investigation is conducted. 711 Kelab's decision in such matters is final.

711 Kelab provides its services on an "as is" basis and makes no guarantee that the platform will always be free from technical disruptions, errors, or delays. While we strive to achieve 99.9% uptime, occasional interruptions may occur.

711 Kelab is not liable for:

• Losses resulting from internet disruptions or connection drops on the member's end during a gaming session.
• Processing delays caused by third parties such as banks or eWallet providers.
• Losses resulting from legitimate game outcomes in accordance with the applicable game rules.
• Any financial decisions made by a member based on information obtained from this platform.

Use of the 711 Kelab platform is at the member's own risk. 711 Kelab's maximum liability under any circumstances shall not exceed the total amount deposited by the member in the 30 days prior to the disputed incident.

711 Kelab takes the protection of members' personal data seriously. The collection, storage, and use of your personal data are governed by 711 Kelab Privacy Policy which forms part of this agreement and should be read together with these Terms & Conditions.

In summary, 711 Kelab is committed to:

• Protecting all personal data with 256-bit SSL encryption at all times.
• Not sharing members' personal data with third parties without the member's written consent, except as required by applicable Malaysian law.
• Granting members the right to access, correct, or request deletion of their personal data in accordance with the Personal Data Protection Act 2010 (PDPA).
• Using member data only for the purposes stated in our Privacy Policy, and not for third-party marketing without member consent.

711 Kelab is fully committed to responsible gambling principles. We believe betting should be a form of entertainment – not a source of financial stress or personal hardship. To support this, we provide several self-exclusion tools that members can access directly through their account settings.

Self-Exclusion Tools Available:

• Deposit Limits: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Betting Limits: Set a maximum limit for each individual bet.
• Account Break: Temporarily suspend account access for anywhere between 24 hours and 30 days.
• Self-Exclusion: Close your account for an extended period – from a minimum of 6 months up to permanently.
• Play Time Review: Monitor and receive alerts on your total playing time per session.

Members under the age of 18 are strictly prohibited from using this platform. If you become aware that a minor has accessed this account, please notify the 711 Kelab support team immediately. For assistance with gambling-related issues, please refer to Responsible Gaming page us.

711 Kelab reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to members via their registered email or an in-platform notification at least seven days before the changes take effect, unless the changes are required immediately for legal or security reasons.

Continued use of the 711 Kelab platform after the effective date of any terms update constitutes full acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account and withdraw any remaining balance before the effective date.

Account Termination by Member: You may close your account at any time by contacting the 711 Kelab support team. Any eligible balance will be processed for withdrawal in the usual manner once all turnover requirements have been met.

Account Termination by 711 Kelab: 711 Kelab reserves the right to terminate or suspend a member's account in the event of a breach of these terms, fraudulent activity, or platform security requirements, without prior notice.

If you have any questions, concerns or complaints regarding these 711 Kelab Terms & Conditions, please reach out to our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform. Response time is typically under 2 minutes.
• Email: support@711kelab.best – replied within 12 hours on business days.
• Service language: All support is provided in Bahasa Melayu by a team that understands the Malaysian context.

711 Kelab is committed to resolving every complaint fairly and within a reasonable timeframe. Each complaint will be assigned a reference number, and you have the right to check the status of your complaint at any point during the investigation process.